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Important Instructions

Tips and frequently asked questions about Important Instructions

Cache cleaning

1. Close all tabs and windows in your running browser. Please make sure that no browser windows/tabs remain in memory.

2. Open the browser to a blank page. If your homepage is the Sua Música website (or any other), close that page and open a new blank tab.

3. Open the Cache window using Ctrl+Shift+Delete (this applies to Firefox, Internet Explorer, and Chrome). Then:

3.1. In Internet Explorer: Ensure that the 'Temporary Internet Files and Website Files' option is checked. Then click 'Delete.'

3.2. In Firefox: Make sure the 'Time range to clear' option is set to 'Everything.' This is crucial. Also, ensure that the 'Cache' option is checked. Then click 'Clear Now.'

3.3. In Chrome: Next to 'Clear the following items from,' click on the dropdown menu and select the 'beginning of time' option. Make sure 'Images and Files in Cache' is checked. Then click 'Clear Browsing Data.'

4. After all that, close your browser and reopen it.

Flush DNS on Windows, MAC, and Linux

Clearing the DNS cache in Windows 10 it's easy. Follow these steps:

  1. Open from the command line (Click on 'Start Menu,' search for 'Run,' type 'cmd.exe,' and click OK.)
  2. Enter the following command: ipconfig /flushdns

Flushing DNS in Windows Vista and Windows 7 is very similar; however, due to Microsoft's security measures, you will need administrator privileges to clear the DNS cache.

Flush DNS on Windows Vista and Windows 7

  1. Click on the 'Start Menu,' go to 'All Programs' > 'Accessories,' right-click on 'Command Prompt,' and click 'Run as administrator.'
  2. Enter the following command: ipconfig /flushdns

DNS flush on Mac OS X

Flushing DNS on Mac OS X is also straightforward, but the steps may vary depending on the version of OS X you are using.

For Mac OS X Leopard, should perform the following steps:

  1. Open Terminal (Search in Spotlight for 'Terminal.')
  2. Run the following command: dnscacheutil -flushcache

For Mac OS X 10.5.1 or earlier versions, you should follow these steps:

  1. Open Terminal (Search in Spotlight for 'Terminal.')
  2. Run the following command: lookup -flushcache

Flush DNS on Linux

If your DNS service in Linux is NSCD (Name Service Cache Daemon), then you'll need to execute the following instructions:

  1. Open the terminal as root, or you can execute the command from the following step with 'sudo.'
  2. Enter the following command: /etc/init.d/nscd restart

If you are connected to a network with a modem or router, reset the device after completing the DNS flush procedure for better results.